Refund policy
Refund & Return Policy
Last updated: September 5, 2026
At storminlee, we hold every piece to a high standard before it reaches you. Given the nature of our collections — limited runs, curated sizing, and panel-based sets designed to be collected together — we're not able to accept returns for change of mind, incorrect size selection, or similar non-defect reasons. This policy explains what is covered, and how we make it right when something goes wrong.
Change of Mind, Sizing & Selection
We do not offer returns or exchanges for:
- Change of mind
- Ordering the wrong size or panel
- Buyer's remorse
Please review each panel's dimensions, palette, and framing options carefully before ordering — if you're unsure, reach out to us first at support.storminlee@gmail.com and we're happy to advise, including help matching panels within a triptych.
Damaged, Defective, or Misprinted Items
If your piece arrives damaged, defective, or noticeably different from what was ordered, we'll make it right at no cost to you.
To file a claim:
- Contact us at support.storminlee@gmail.com within 30 days of delivery.
- Include your order number and clear photos (or video, for damage in transit) showing the issue — packaging included, if the damage looks shipping-related.
- We'll review the claim and arrange either a free replacement or a full refund, whichever best fits the situation.
In most cases you won't need to ship anything back — the photos are enough for us to process a reprint or refund. If a physical return is ever required for inspection, we'll provide instructions and cover the return shipping cost.
Color & Print Tolerance
Fine art printing is a chemical and mechanical process, and while we hold our production to a high standard, exact pixel-for-pixel consistency between a screen and a printed piece — or between two individually printed panels — isn't achievable 100% of the time. Minor variations in color saturation, slight print placement tolerance, and small differences between panels of the same triptych ordered at different times fall within normal industry tolerance and are not considered defects.
If you're building a triptych over multiple orders and notice a variation you believe falls outside normal tolerance, let us know — we take cross-panel consistency seriously and will review it case by case.
Lost or Delayed Shipments
If tracking shows your order as delivered but you haven't received it, or if a shipment appears lost in transit, contact us at support.storminlee@gmail.com with your order number. We'll investigate with our shipping carrier and either send a replacement or issue a refund once the loss is confirmed.
How Refunds Are Issued
Approved refunds are returned to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.
Non-Returnable Items
- Gift cards
- Digital files or downloads (if applicable)
- Sale or clearance panels marked "final sale"
Contact Us
Questions about an order, a claim, or this policy? Reach us at:
support.storminlee@gmail.com
This policy does not affect any statutory rights you may have as a consumer under the laws of your country or region.