Shipping policy
Shipping Policy
Last updated: September 5, 2026
We want your piece to arrive as carefully as it was created. Here's what to expect once you place an order.
Processing Time
Every order is inspected before it ships. Please allow 2–5 business days for processing before your order leaves our hands. During high-demand periods or new collection launches, processing may take slightly longer — we'll note any delays on the Site if they apply.
Shipping Times & Rates
| Region | Estimated Transit Time (after processing) | Cost |
|---|---|---|
| United States (Standard) | 2–4 business days | Calculated at checkout |
| International (Standard) | 4–6 business days | Calculated at checkout |
| Express (where available) | Reduced transit time, prioritized handling | Calculated at checkout |
Total delivery time is processing time plus transit time — typically 4–9 business days domestically and 6–11 business days internationally for standard shipping. Transit times begin once your order ships and are estimates provided by our shipping carriers — not guarantees. Delivery times may vary based on your location, destination, and local carrier conditions.
To offer the fastest possible delivery and reduce shipping distance, orders are produced at the facility closest to your delivery address whenever possible, out of a global production network. This means orders may ship from different locations depending on the piece and where you're located — and, for multi-panel orders, individual panels may ship separately and arrive on different days.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update after you receive this email.
International Orders
We're happy to ship internationally. Please note:
- Customs, duties, and import taxes are the responsibility of the customer and are not included in the item price or shipping cost. These are collected by the carrier or your local customs office upon delivery.
- Delivery times for international orders can vary significantly due to customs processing, which is outside our control.
- We are not responsible for delays caused by customs holds.
Order Changes & Address Accuracy
Please double-check your shipping address at checkout — we're unable to guarantee changes once an order has entered processing. If you notice an error immediately after placing your order, contact us at support.storminlee@gmail.com and we'll do our best to update it before it ships.
We are not responsible for orders delivered to an incorrect address provided at checkout. If a package is returned to us as undeliverable due to an incorrect address, we'll reach out to arrange reshipment, and additional shipping costs may apply.
Lost or Delayed Packages
If tracking shows your order as delivered but you haven't received it, or your order appears to be lost or significantly delayed in transit, contact us within 30 days of the expected delivery date at support.storminlee@gmail.com with your order number. We'll investigate with the carrier and work with you toward a resolution — see our Refund & Return Policy for details.
Damaged in Transit
If your piece arrives damaged, please refer to our Refund & Return Policy for how to file a claim — we'll take care of it.
Questions
Reach out to us anytime at support.storminlee@gmail.com and we'll get back to you as soon as we can.